Media & Comms Volunteer at Citizens Advice Redbridge : Community Action Redbridge

Media & Comms Volunteer role focuses on promoting Citizens Advice and helping connect people to advice and supporters to our cause.

Main tasks and responsibilities

Volunteers use our digital platforms, including social media and the website, to share the impact of our work,
Grow our online community, and help people reach the service
Creating or using accessible content,
Posting regular updates, engaging with comments and messages,
Developing ideas with staff and volunteers,
Evaluating the impact of posts.
Volunteers may also help with general tasks that support the team.

Benefits to Volunteer

This role benefits volunteers by giving them the chance to make a real difference to people’s lives,
Gain new skills and knowledge, build experience for employment,
Use existing skills in a meaningful way, improve confidence and wellbeing,
Meet new people, and feel part of a supportive team.
It also helps volunteers get to know their local community and give something back.

What skills do I need?

Skills, attributes, experience and qualifications

Volunteers should be friendly, approachable and patient,
non‑judgmental, and respectful of different views and cultures.
Good verbal and written communication skills are important, along with confidence in English.
Being comfortable using digital technology.
Volunteers need to be willing to learn about and follow Citizens Advice aims, principles, confidentiality and data protection.
No prior experience or qualifications are required, and full training is provided.
The role can be done from home, a local office or an outreach location, so access to a computer and internet is helpful for remote work.
There is no requirement for a driving licence, vehicle or insurance.
Need to be 16 + years old

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Details

Volunteers are asked to volunteer regularly each week. This can be one full day or shorter sessions spread across the week. If a different pattern works better, this can be discussed.

Register your interest

We limit the number of roles you can initially express an interest in to 3 opportunities. Please only register an interest in 3 roles maximum.

Ideal for people interested in
Black and Minority Ethnic Communities
Children & Young People
Community Development
Disabilities
Education and Training
Employment Support
Environment
Families and Parenting
Health and Social Care
Homelessness and Housing
Mental Health and Wellbeing
Older People
Refugees/Immigration
Religious/Faith Community

Ideal for people who like
Administration
Business/Organisational Development
Campaigning
Events
Human Resources/Volunteer Coordination
Information, Advice and Guidance
Marketing and Communications
Photography

Application Process
Application Form
Email expression of interest
Informal Discussion
Interviews
Online Application
References

Support provided
Access to group meetings/socials/team events
Access to telephone/online support
Basic reference can be provided
Induction provided
Training provided
Volunteer Handbook available
Volunteer will have regular one to one supervision meetings
Written role description

Expenses reimbursed
Travel/mileage

Organisation Policies
Health and Safety Policy
Safeguarding policy
Conflict Resolution policy/procedure for volunteers
Data Protection Policy
Equal Opportunities Policy
Volunteer Policy

Other Information
Accessibility - additional information
Are there any age limits?
Minimum age is 16
DBS checks - additional information
On the application we ask all applicants to declare if they have any unspent convictions under the Rehabilitation of Offenders Act 1974.
Expenses - additional information
We reimburse reasonable, pre‑agreed out‑of‑pocket expenses, including travel for onsite roles and required travel for meetings, training or site visits.
Recruitment Process - additional information
Our recruitment process includes sending an expression of interest or application form, being invited to an online intro meeting and informal interview, providing two referees, and signing essential documents such as the volunteer agreement.
Reference can be provided after how long volunteering?
Six months of active service.
Role is exempt from Ex offenders Act 1972
Criminal records aren’t automatically a barrier. We only look at convictions that are relevant to the role, and sexual offences against children or vulnerable adults mean someone can’t volunteer.
Support Provided - additional information
Volunteers are supported through the required training, weekday daily morning check‑ins, an allocated supervisor they can contact/work with.
Thanks / Recognition for Volunteer contribution
We recognise volunteers through regular thanks from supervisors, local celebration events, Volunteers’ Week activities, and ongoing career and wellbeing support.
Transport Info (nearest station / bus stop)
Volunteers can work from home, onsite or at an outreach project in the Ilford/Redbridge area, with any transport details confirmed during onboarding.
Volunteers covered by insurance