Team Leader for homeless service

We run a weekly drop-in for homeless men and women and those insecurely housed and on a low income. We supply them with a hot meaLS, sandwiches  cakes  and drinks.

We average about 35-45 attendees who welcome the chance for somewhere to go when other services are closed. We sometimes offer donated clothes and, toiletries. We give  informal advice where we can.  We have lists  of other places where free food is available.

Role purpose

As a Volunteer Team Leader, you will lead our Sunday drop-in session, ensuring it is safe, welcoming, and well run for both guests and volunteers. You’ll be a calm, supportive presence, helping the service run smoothly and stepping in if any issues arise.

You’ll be supported by the Chair, the wider Team Leader group, and the helpers if needed, you are never on your own.

Time commitment

Sundays: 12:15pm – 2:30pm - once a month minimum 

Main tasks and responsibilities

• Lead the Sunday drop-in session, focusing on people, safety, and guest experience
• Welcome and supervise volunteers, assigning roles and tasks at the start of the shift
• Support and mentor new volunteers during the session
• Oversee service delivery to ensure it runs smoothly
• Ensure health & safety procedures are followed at all times
• Manage any incidents or disputes calmly and appropriately (with support from Chair, TLs and helpers)
• Complete end-of-shift responsibilities, including; Ensuring the space is left clean and safe, confirming all guests have left, completing the closing, checking stock levels and passing information to the next Team Leader checklist

Benefits to volunteer

• Reference from Chair
• Experience of volunteer supervision. 
• Greater understanding of the needs of the homeless and other services. 
• Satisfaction of helping homeless and being a part of a friendly team. 
• Working with a range of people and developing communication skills. 

 

What skills do I need?

Skills, attributes, experience and qualifications 

• Skills, attributes, experience and qualifications
• We’re looking for someone who is:
• Calm, confident, and able to stay composed under pressure
• Friendly and approachable, with a genuine interest in people
• Organised and able to oversee a busy session
• Comfortable supporting volunteers and working with a diverse range of guests
• Able to manage conflict or difficult situations sensitively and non-judgementally
• Understanding of homelessness or experience working with vulnerable people (helpful but not essential)

• Previous supervision or leadership experience is desirable, but not essential
• Training and shadowing will be provided

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Details

One Sunday a month from 12:00 - 2:45pm plus occasional meetings, 3 hours a month plus meetings quarterly.

Where does this role take place?