Team Leader for homeless service

We run a weekly drop-in for homeless men and women and those insecurely housed and on a low income. We supply them with a hot meal sandwiches  cakes  and drinks.

We average about 35-45 attendees who welcome the chance for somewhere to go when other services are closed. We sometimes offer donated clothes and, toiletries. We give  informal advice where we can.  We have lists  of other places where free food is available.

Also  referrals  can be made  to Trussell Trust Foodbank.

Main tasks and responsibilities

• To supervise volunteers and the service, creating a welcoming atmosphere to ensure guests have a good experience of our service and prevent/deal with any disruptions.
• To buy supplies/foodstuffs (not hot food, this is delivered) (you can claim for this.) 
• Supervise the volunteers in setting up the service then oversee the service delivery to ensure it runs smoothly and deal with any eventualities. 
• Liaise with food providers and ensure health & safety is observed at all times. 
• To check premises are clear and clean at the end of service and all guests have left. 
• To induct and train new volunteers. To report numbers attending and any incidents to the Chair and the other team leaders and pass on supply requirements to the next team leader.

Benefits to volunteer

• Experience of volunteer supervision. 
• Greater understanding of the needs of the homeless and other services. 
• Satisfaction of helping homeless and being a part of a friendly team. 
• Working with a range of people and developing communication skills. 

 

What skills do I need?

Skills, attributes, experience and qualifications 

• Good organisational skills. 
• Ability to deal with a diverse range of people and support volunteers sensitively. 
• Ability to keep calm under pressure. 
• Some understanding of homelessness issues and/or experience of dealing with other vulnerable people. 
• Able to deal with conflict calmly. 
• Non-judgemental attitude and awareness of diversity issues. 
• Ideally we would like some supervision experience but if not, we are willing to offer training by you shadowing another team leader. 
• Ned to be 18+

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Details

One Sunday a month from 12:00 - 2:45pm plus occasional meetings, 3 hours a month plus meetings quarterly.

Where does this role take place?