Telephone Volunteer Advisers - Citizens Advice Redbridge

Citizen advice Redbridge

We provide free, confidential, independent and impartial advice and campaigns on big issues affecting people’s lives.  Our Goal is to help everyone find a way forward, whatever problem they face. 

We are an independent charity and part of the Citizens Advice network across England and Wales. 

Volunteer Telephone  Adviser.  Home based.

The primary aim is to increase the provision of free telephone general advice.  We would like to provide an increased number of trained advisers, within financially excluded areas and those from deprived communities. 

Main tasks and responsibilities

• To provide general advice to residents who telephone our services, training will be provided
• IT skills - the ability to use basic email, basic Internet, basic word processing, ability to write a letter.  
  

Benefits for volunteer

• We are able to offer an Adviser the training opportunity to give the skills necessary to provide valuable information and guidance to even more of our local residents.

• Giving up your time to help others is rewarding in more ways than one. Not only does it make a difference to your local area and the people who live there, but it also allows you to meet new people and learn some valuable new skills.

• Volunteering is a great way of impressing potential employers.

• Helping at a local community organisation can fill gaps in your work experience, boost your CV and allow you try different types of roles helping you get a reference.

• Our flexible service provides both short and long term opportunities  It's open to everyone, working professionals, students, those with a disability, refugees and asylum seekers.

• We will support you so you can be the very best you can be, while helping those around you.

• Basic reference after six months of volunteering.

What skills do I need?

Skills, attributes, experience and qualifications

• A time commitment of one day a week for 9 months would be preferred
• Minimum age requirement 18+
• Educated to Level 2 GCSE's or equivalent. 
• An ability to communicate effectively and sensitively with clients.
• Good teamwork and interpersonal skills.
• Good written and numerical skills.
• Excellent listening skills.
• Be a confident self-starter with a client focused approach.
• A non-judgemental manner.
  

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Details

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