*****Volunteer Digital Champion

About the role

The Digital Champion Programme aims to identify and help older people who are most at risk of digital exclusion.

Digital Champion volunteers provide training sessions to help those older people learn how to get online and build their essential digital skills and confidence to live a more included and independent life.

Main tasks and responsibilities

• Deliver 1:1 support and group workshops with older people to develop their digital skills and confidence.

• Understand the specific needs and goals of the individual and or individuals engaging with support, including their existing confidence and skills.

• Collect monitoring information from client sessions and share with the Project Coordinator as applicable.

• Participate in training and meetings as required to ensure a high level of service delivery.

• Adhere to the organisation’s policies and procedures, including safeguarding and confidentiality policies.

How would you be supported in this role?

• Full training is provided so you will be prepared for being a Digital Champion and know what to expect.

• Regular contact with the Digital program coordinator

• Supervision & reviews with the Volunteer Services Team and line manager

• You will also have support from our staff when you need it throughout your service.

• Out of pocket expenses and Travel expenses will be covered in line with our Expenses policy

• References available upon request (after 3 months)

What skills do I need?

Skills, attributes, experience and  qualifications

• Many older people are missing out on the benefits of being online—whether it’s connecting with loved ones, accessing vital services, or exploring new interests.
• The Digital Champion Programme helps close this digital gap.
• As a Digital Champion, you’ll empower older individuals to gain the essential digital skills and confidence they need to live more connected, independent lives.
• You don’t need to be a tech expert—just someone who enjoys helping others and has basic digital confidence. The following qualities can be especially helpful:
• Patience and good communication – You're comfortable explaining things clearly and at someone else’s pace
• .Basic digital skills – You can use email, browse the internet, and navigate smartphones or tablets.
• A passion for helping others – You enjoy supporting people to learn and grow in confidence.
• Empathy and understanding – You're sensitive to the challenges older people may face when learning something new.
• Reliability – You’re able to make regular time commitments, work well in a team and build trust with the people you support.
• An interest in digital inclusion – You believe everyone should have access to the benefits of being online
• You need to be 18+

Your support can help someone:

• Video call their family for the first time

• Manage their health appointments online

• Stay safe and informed in a digital world

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday