Volunteer Visiting Befriender

The Forget-Me-Not Service (visiting befriending) is a volunteer-based scheme for older people who are isolated. In addition to providing companionship, it also acts as a welfare monitoring service. The Volunteer Visiting Befriender provides companionship, emotional support, and a friendly presence to individuals who may be experiencing loneliness or social isolation. By making regular visits to individuals in their homes, volunteers will help create a positive, supportive environment by offering conversation.

Main tasks and responsibilities

• Visit assigned individual on a regular, agreed-upon schedule to provide companionship and reduce feelings of isolation. 
• Engage in friendly, non-judgmental conversations, ensuring the person feels heard and valued.
• Offer emotional support, encouragement, and a listening ear for individuals facing challenges such as loneliness and illness. 
• Participate in or support activities the individual enjoys, such as reading, hobbies, or light physical activities within the home environment and as appropriate. 
• Be attentive to any changes in the individual’s mood or health and report concerns to the Volunteer Coordinator  Provide a warm, respectful, and non-judgmental presence, making sure to maintain appropriate boundaries. 
• Record relevant information about each visit in accordance with the organisation’s protocols, including activities engaged in and any significant changes in the person’s well-being or needs. 
• Adhere to the organisation’s safeguarding, health, and safety, and confidentiality policies. 
• Provide feedback and attend occasional volunteer meetings or training to improve your role and experience.

Benefits of Volunteering

•   Make a meaningful difference in the life of someone experiencing isolation or emotional challenges. 
• Develop skills in communication, companionship, and supporting vulnerable individuals.
• Gain experience in community outreach, care, and support roles.
• Enhance your personal growth and sense of fulfilment through helping others.
• Ongoing training and support from the organisation.

What skills do I need?

Skills and Experience

• Strong communication skills with the ability to engage in meaningful conversations and show empathy.
• Ability to build rapport with individuals from diverse backgrounds, including those who may have specific needs or challenges. 
• Patience, understanding, and a caring nature.
• Experience or interest in working with vulnerable people, such as the elderly, those with disabilities, or individuals experiencing mental health difficulties. 
• No formal experience required, but previous experience in community work, care, or support roles is a plus.
• Ability to maintain boundaries and respect confidentiality.
• Compassionate, empathetic, and a good listener.
• Reliable, punctual, and committed to regular visits.
• Friendly, approachable, and patient.
• Respectful of personal space and diverse life experiences.
• Flexible and adaptable to the individual needs of each person.
• Need to be 18+

When do I need to be available?