Wellbeing support Volunteer

The Wellbeing Support Volunteer plays a key part in creating a safe, calm, and uplifting environment for individuals living with mental health challenges or dementia. The role focuses on offering emotional support, social connection, and meaningful engagement that helps reduce isolation and promotes a sense of belonging.

Main tasks and responsibilities

• Social Engagement — chatting with attendees, encouraging conversation, and helping them feel comfortable and included.

• Activity Support — assisting with group activities such as crafts, gentle exercise, reminiscence sessions, music, or wellbeing workshops.

• Emotional Support — offering patience, reassurance, and a listening ear to individuals who may feel anxious, confused, or low in confidence.

• Practical Assistance — helping set up the session, making refreshment's for the attendees, preparing materials, supporting mobility needs, and ensuring the environment remains calm and safe. 

• Observation & Communication — noticing changes in mood or behaviour and sharing observations with staff to ensure attendees receive appropriate support.

• Promoting Independence — encouraging individuals to participate in activities at their own pace, helping build confidence and autonomy.

• Creating a Positive Atmosphere — contributing to a warm, respectful, and inclusive space where attendees feel valued.

Benefits to volunteer

• Role offers meaningful personal and professional development. You will gain:

• Experience in Mental Health & Dementia — hands‑on understanding of conditions, communication techniques, and supportive approaches.

• Enhanced Communication Skills — learning how to communicate calmly, clearly, and compassionately with people who have diverse needs.

• Confidence & Personal Growth — developing resilience, empathy, and the ability to support others in challenging moments.

• Training Opportunities — access to workshops on dementia awareness, safeguarding, mental health first aid, and wellbeing practices.

• Community Connection — becoming part of a supportive team and making a meaningful difference in people’s lives.

• Pathways to Employment — gaining experience relevant to roles in health, social care, community work, and charity services.

• Sense of Purpose — knowing that your time directly improves someone’s day, reduces loneliness, and supports wellbeing.

What skills do I need?

Skills, attributes, experience and qualifications

• Communication skills — Able to speak clearly with attendees, families and the team.

• Organisational ability — Managing session materials, attendance lists, or activity prep.

• People support skills — Especially important for mental health, dementia, or community wellbeing groups.

• Empathy — Understanding the needs of vulnerable adults, carers, and families.

• Reliability — Turning up consistently and on time; important  for continuity of care.

• Patience — Particularly for dementia or mental‑health‑related activities.

• Confidentiality — Respecting sensitive personal information.

• Teamwork — Working smoothly with staff, trustees, and other volunteers.

• Calm under pressure — Helpful when supporting individuals who may become distressed or confused.
• Need to be 18+ years old

• An Enhanced DBS check — This is essential and an application will be made.

• Experience with dementia or mental health not essential— Even informal experience (family, carers) is valuable.

• Mobile phone — Useful for WhatsApp groups, emergency contact, and coordination.

• Availability — Clear expectations about days, times, and frequency of volunteering.

• Right to volunteer in the UK — Important for compliance.

• Confidentiality agreement — Protects your attendees and your charity.

• Induction process — Ensures volunteers understand our mission, policies, and safeguarding duties.

• Commitment to equality and inclusion — Essential for community‑based charities.

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Details

Sessions are currently on Thursdays 10-2.30